1.Who is E-Guide Services, Inc. (EGS)?
E-Guide Services, Inc. (EGS) is the leading provider of high performance and fully customized television channel guides. EGS delivers accurate and up-to-date TV listings content along with targeted local,
regional and national advertising, bringing a dynamic experience to television.
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2.What is E-GuideTV?
E-GuideTV is a real-time television channel guide customized to engage viewers and keep them in the know with up-to-date TV listings, local and national advertisements, local
time and date. E-GuideTV minimizes calls to the front desk regarding TV programming questions, while eliminating extra cost associated with printed in room channel line-up
cards.
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3.Can E-GuideTV be used with our existing pay-per-view or free-to-the-guest provider?
Absolutely! E-GuideTV works with all the major pay-per-view and free-to-the-guest providers. We select an open frequency on the cable or satellite system to ensure minimal
conflicts, if any, with your existing channel lineup or provider.
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4.How do the TV listings and advertisement content get updated?
EGS uses the Internet to distribute and update your property's TV listings and advertisements.
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5.How do I sign up for the service?
Contact Us to see if E-GuideTV service is available in your area.
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6.How long does it take to install the service?
Generally the installation of the service takes anywhere from two (2) to eight (8) hours depending on the results from the site survey. In general, the initial demographic roll out of the
E-GuideTV service will begin in the Top 20 Designated Market Areas (DMAs). All of these are generally completed within 60 - 90 days.
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7.Do the installers require access to the guest rooms?
Yes. As part of our site survey we will need to gain access to some of the guest rooms to verify the channel line-up on the TVs, as well as the manufacturer and model number of the TVs in use at your
hotel. After installation we would again need to visit some of the guest rooms to verify the E-GuideTV service is working properly.
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8.Can our property advertise on E-GuideTV for free?
EGS allows you to place your logo in the designated area (top left corner of the television screen) on the E-GuideTV channel for free, promoting brand awareness of your
property. For any other advertising requests, please email advertsing@egstv.com or call 1.866.680.1764.
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9.Can properties advertise on the adBoard, adView, adBanner and adText?
Properties can purchase advertising time on the adBoard, adView and adText at wholesale pricing. The adBanner is reserved for national sponsorship only.
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10.What is the adView?
The adView is a commercial spot displayed directly above the TV listings with full sound, motion and color. Ads are displayed in 15, 30 and 60-second intervals and appear hourly.
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11.What is the adBoard?
The adBoard is a static ad displayed above the local TV listings. Ads are displayed in 15, 30, and 60-second increments and appear hourly.
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12.What is the adBanner?
The adBanner is a static ad that appears at the beginning of the scrolling TV listings. Shown approximately every 2-3 minutes, the adBanner is prime screen positioning with 480, 10-second
spots per room, per day.
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13.What is the adText?
The adText provides eye-catching text promotions directly below the TV listings on the
E-GuideTV
screen. Promote your products, services, businesses, events, and amenities using text! The adText is a great complement to the other various adZones
and is frequently used to support other ads playing simultaneously.
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14.How can we make revenue with EGS?
EGS allows you to purchase blocks of time on the adBoard, adView and adText in which you can retail out to local, regional or national advertisers. To request more info about
this opportunity, contact EGS advertising at advertising@egstv.com or 1.866.680.1764.
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15.What kind of advertising content is allowed?
EGS makes every effort to protect viewers and advertisers by refusing to accept commercial messages that are misleading, inaccurate, fraudulent, unfair or that fail to comply with our standards of decency
and dignity. To learn more, please see our Ad Standards.
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16.Does my property need any specific technology in order for E-GuideTV to work effectively?
EGS requires access to your high speed internet connection (T1, Cable or DSL modem) for daily programming updates in order for the E-GuideTV system to work effectively.
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17.I have a headend that uses Dish Network / Cband / DIRECTV. Can I use the E-GuideTV service?
Absolutely. Who you get your programming from does not affect us. All of the television guide data comes from our servers to your TVs through an internet connection.
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18.If I need to change my channel lineup, what do I do?
Contact the E-GuideTV Hotline at 1.866.671.4590
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19.How many channels can I list?
You can list as many channels as you like. Our listing capacity is limitless.
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20.My E-GuideTV channel is displaying, "No listings data" what happened?
This happened because our servers have not been able to connect to your server for updates. Check your internet connection, then contact customer service for assistance at 1.866.671.4590 in troubleshooting your system.
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21.Can I use E-GuideTV to replace my hotel’s printed guides?
Many hotel managers prefer E-GuideTV because it eliminates costly reprinting and can be changed in minutes. It is at the hotel's discretion.
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